Same Day Shipping*: *Same Day Shipping applies to parcel orders placed on our website before 11:00 AM CST, Monday through Friday. Excludes freight orders, as freight pickups must be scheduled with carriers. Applies to in-stock items only. Shortly after your order ships, you will receive an email providing your tracking information. Please note that some shipping carriers require 24-48 hours to update tracking once a package has been picked up. **While we make every effort to ship orders quickly, Same Day Shipping can not be guaranteed. There may be periods of time around major holidays or other events where there could be a slight delay including but not limited to: Christmas, New Years Eve/Day, and during the week of Thanksgiving and Cyber Monday.
Ground Shipping: Most of our items are shipped through common ground carriers (UPS, FEDEX), we may also use USPS Priority Mail for smaller items. Items shipped via ground shipping normally are delivered in about 2-4 business days or less but in rare cases delivery can take up to 10 days.
Freight Shipping: All freight deliveries are curbside delivery only. Most freight carriers will contact you to schedule a delivery appointment and signature is required except for FedEx Freight Direct. FedEx Freight Direct does not call to schedule an appointment or require a signature. With these deliveries we receive photos of the delivered shipment and will use the photos as reference if there are questions regarding that order delivery.
All equipment leaves our warehouses in new, unused condition unless otherwise noted. If your order arrives damaged, missing items, or contains incorrect items, please report the issue within 30 days of delivery. Claims made after this period may not be honored.
If you purchased Route Package Protection, you can [file a claim here].
Orders shipped to Alaska & Hawaii: At this time, we do not ship to Alaska or Hawaii.
How long will it take until I receive my order?
Many items are delivered in 3 days and most are delivered in 2 days, thanks to our warehouses in Fresno, California, Memphis, Tennessee and Horn Lake, Mississippi.
What if I need my order sooner?
Our Expedited Shipping offers delivery in 3-5 business days for ground shipping and 5-7 business days for freight, with same-day shipping available on all parcel orders placed by 11:00 AM CST, Monday through Friday.
